Effective Date: April 26, 2026 Business Name: Elevé Health Co

At Elevé Health Co, all orders are fulfilled through our licensed pharmacy partner. Please read this Shipping Policy carefully before placing your order.

Order Processing

All orders require a completed health intake form and medical approval from our licensed Medical Director before being sent to our pharmacy for fulfillment. Processing and approval typically takes 1-3 business days from the time your intake is submitted.

Shipping Timeframes

Once your order has been approved and dispensed by our pharmacy partner, standard shipping takes approximately 3-7 business days. Delivery times may vary depending on your location within the United States.

Shipping Locations

We currently ship to all eligible states within the United States. Please note that certain states may have restrictions on specific compounds or medications. Our medical team will advise you if your state has any applicable restrictions.

Shipping Costs

Shipping costs, if any, will be displayed at checkout prior to completing your purchase.

Packaging

All orders are shipped in discreet packaging with no identifying medical or brand information on the exterior of the package to protect your privacy.

Storage Instructions

Some peptide products require refrigeration upon arrival. Specific storage and handling instructions will be included with your order and communicated prior to shipment.

Tracking

Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery.

Delays

Elevé Health Co is not responsible for shipping delays caused by carrier issues, weather conditions, or circumstances beyond our control. If your order is significantly delayed, please contact us at elevehealthco@gmail.com.

Lost or Damaged Packages

If your package arrives damaged or is reported lost by the carrier, please contact us immediately at elevehealthco@gmail.com with your order details and photos if applicable. We will work with our pharmacy partner to resolve the issue as quickly as possible.